At Gurupriya Gold and Diamonds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website gurupriyagold.com, make a purchase, or interact with us in our physical store or through other channels. By using our services, you consent to the practices described in this policy. Please read this policy carefully and contact us if you have any questions.
1. Information We Collect
We collect information from you to provide a personalized shopping experience, process transactions, and improve our services. The types of information we collect include:
Personal Information You Provide
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Contact Information: Name, email address, phone number, billing address, and shipping address when you register, place an order, sign up for our newsletter, or contact us.
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Payment Information: Credit/debit card details or other payment information when you make a purchase.
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Account Information: Username, password, and preferences if you create an account on our website.
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Other Information: Details you provide during communications, such as inquiries, feedback, or participation in promotions, surveys, or contests.
Information Automatically Collected
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Device Information: IP address, browser type, device type, operating system, and unique device identifiers when you visit our website.
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Browsing Information: Pages viewed, products added to your cart, links clicked, and how you interact with our website, collected via cookies, web beacons, or similar technologies.
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Location Information: Approximate location based on your IP address or, if enabled, precise location via WiFi or GPS for location-based services (e.g., store locator).
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Shopping Behavior: Purchase history, wish lists, and preferences to tailor your experience.
Information from Third Parties
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Social Media: If you interact with us via social media or link your account, we may collect information like your username, interests, or publicly available data, subject to the platform’s privacy settings.
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Third-Party Partners: Information from trusted partners, such as payment processors or marketing services, to verify identity or facilitate transactions.
2. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specific purposes include:
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Order Processing: To process and fulfill your orders, including payment processing, shipping, and providing order confirmations or invoices.
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Customer Service: To respond to your inquiries, resolve issues, and provide support.
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Personalization: To tailor your shopping experience, such as recommending products or sending personalized offers based on your preferences and purchase history.
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Marketing and Promotions: To send you promotional emails, SMS, or advertisements about new products, special offers, or events (with your consent where required). You can opt out at any time (see Section 6).
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Website Improvement: To analyze website usage, improve functionality, and enhance user experience through analytics tools like Google Analytics.
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Fraud Prevention: To screen orders for potential fraud or risk and ensure the security of your transactions.
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Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or responding to subpoenas.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent. We may share your information in the following cases:
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Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies, or marketing platforms) who assist in operating our business, provided they agree to keep your information confidential.
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Promotional Partners: Limited information may be shared with partners for co-branded promotions or contests, as disclosed at the time of the event.
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Legal Requirements: When required by law, such as to comply with a court order, protect our rights, or ensure the safety of our customers and business.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with assurances of continued protection.
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Public Content: If you post reviews, comments, or content on our website or social media, this information may be publicly visible.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and analyze website performance. Cookies are small files stored on your device that help us:
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Remember items in your shopping cart.
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Save your preferences for future visits.
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Analyze website traffic and user behavior to improve our services.
You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality. For example, you may still place orders by phone if cookies are disabled. We also use third-party services like Google Analytics, which may place cookies to track usage. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
5. Security of Your Information
We take reasonable measures to protect your personal information, including:
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Encryption: Using Secure Socket Layer (SSL) technology for data transmission and AES-256 encryption for stored payment information.
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Access Controls: Limiting access to your information to authorized personnel only.
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PCI Compliance: Adhering to Payment Card Industry Data Security Standards (PCI-DSS) for secure payment processing.
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Regular Audits: Conducting periodic security reviews to ensure compliance with industry standards.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust safeguards.
6. Your Choices and Rights
You have control over your personal information and can exercise the following rights:
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Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any email or contacting us directly. For SMS, reply “STOP” to any message or contact us at [your contact info].
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Access and Correction: Request access to or correction of your personal information by contacting us. If you’re in the EU or California, you may have additional rights under GDPR or the California Consumer Privacy Act (CCPA), such as requesting deletion of your data.
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Do Not Track: We do not currently alter our practices in response to “Do Not Track” signals, but you can opt out of targeted advertising via http://optout.aboutads.info.
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Cookies: Manage or disable cookies through your browser settings.
To exercise these rights or for assistance, contact us at [insert contact email or phone number].
7. Children’s Privacy
Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it, in compliance with the Children’s Online Privacy Protection Act (COPPA).
8. Compliance with Laws
We comply with applicable privacy laws, including:
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California Online Privacy Protection Act (CalOPPA): We display this policy prominently and update it as needed.
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General Data Protection Regulation (GDPR): For EU residents, we process data lawfully and provide rights to access, correct, or delete your information.
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California Consumer Privacy Act (CCPA): California residents can opt out of the sale of their personal information via a “Do Not Sell My Personal Information” link on our website.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, order information is kept for tax and warranty purposes unless you request deletion.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing information.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Effective Date.” Please review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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Email: info@gurupriyagold.com
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Phone: 0471 2416879
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Mail: Gurupriya Building, Kazhakoottam, Trivandrum
We are committed to addressing your inquiries promptly and ensuring your trust in Gurupriya Gold and Diamonds.
By using our website or services, you agree to the terms of this Privacy Policy. Thank you for choosing Gurupriya Gold and Diamonds.